Troubleshooting your Internet service

Find our troubleshooting solutions to easily solve your Internet issues related to your connection or your email.

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Internet connection issues

Learn how to resolve the technical issues you may encounter with your Internet connection.

Fixing Internet connection issues .

Troubleshooting lag or cut-off issues with my Wi-Fi network .

Understanding what the Helix Fi gateway LED lights mean.

Troubleshooting issues with Helix Wi-Fi pods .

Check the status of our services .

Measuring my Internet connection speed .

The speed test generated the wrong results .

Choosing the right Internet speed for my needs.

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Videotron email issues

Learn how to troubleshoot issues with your Videotron email address.

Resetting a forgotten password .

Troubleshooting issues with sending and receiving emails .

Avoiding spam or phishing .

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Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem.

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